Refund Policy

• Ask within 14 days of purchase and we'll refund the unused portion of that pack.
• Searches you've already run are not refundable — the AI cost was already incurred.
• Refunding a purchase revokes any credits from it that you haven't spent yet.
• Refunds go back to the original payment method, typically within 5–10 business days.

Every credit you buy and every search you run is recorded in a ledger on your account. When you request a refund, we look at how many credits from that pack are still unspent and refund that share of what you paid.

Example: you buy the Creator pack (20 searches for $17) and run 4 searches. 16 credits are unspent, so you're refunded 16/20 of $17 — $13.60 — and those 16 credits are removed from your balance. The results of the 4 searches you already ran stay in your history.

• Duplicate or accidental charges.
• A charge you didn't authorise.
• A pack where the credits were never delivered to your account.

If a search fails because of an error on our side, the credit is returned automatically — you don't need to ask.

• The request is more than 14 days after purchase.
• Every credit in the pack has already been spent.
• The account breached our acceptable use terms.
• Repeated buy-use-refund cycles that suggest abuse of this policy.

Dissatisfaction with which niches the AI suggested is not on its own grounds for refunding searches you already ran — the free search exists so you can evaluate the output first.

Nothing in this policy limits any refund or cancellation rights you have under the consumer law that applies to you. Where the law gives you a stronger right, that right applies.

Email support@nicheai.app from the address on your account, and include the date of purchase and which pack you bought. You can find both on your account page. We aim to reply within two business days.